Support

Questions, bug reports and feedback about Tidecomb Media Server or the Tidecomb apps are welcome.

Contact

Email support@tidecomb.com. Please include:

which app (iPhone, iPad, Mac or Android) and its version, or the server version;
what you expected and what happened instead;
for a connection problem, whether the server is on the same network as the device.

Please do not send your media files or passwords. Describing the problem is enough to start.

The app cannot find my server. The device and the server must be able to reach each other. On the same network the app can find the server automatically; otherwise enter its address, for example http://192.168.1.20:8080 (use your own server address). Make sure the app is allowed to use the local network in the device settings.
Can I use it away from home? Yes, if your server is reachable over a VPN or an HTTPS reverse proxy that you set up. Tidecomb does not provide a relay.
I forgot my password. Accounts live on your server, not with us, so we cannot reset them. An administrator of your server can set a new password on the server’s Admin page. If no administrator can sign in, the server documentation describes how to recover.

Setup, deployment and usage guides for Tidecomb Media Server are published with the server project.